Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Trusted Wallet (“we”, “us”) handles personal data when you use the Trusted Wallet Android app, this website, and related support channels. It is written for customers in India.

Who we are

Trusted Wallet provides a technology platform that lets you apply for Pro Loan, Gold Loan, and Sky Loan. A loan, if approved, is sanctioned by a regulated lending partner. The partner’s name is shown in the app before you accept an offer. We are the data fiduciary for the account and application data we collect, except where a lending partner or another party determines the purpose of processing on their own. In that case we will say so in the app notice.

Information we collect

We collect information you give us, information created when you use the app, and information from checks that a loan application requires.

Identity and contact. Name, mobile number, email address, date of birth, gender, photograph, and address.
KYC. PAN and other identity documents you submit. This can include Aadhaar where the law allows that check and you consent to it. We use KYC information to confirm who you are.
Financial and profile details. Bank account number and IFSC, employment or income information, and documents you upload for the product you choose.
Gold Loan details. Description, images, weight, purity, and valuation records for jewellery you offer as security.
Application and loan records. The product you select, the offer shown to you, your acceptance, repayment status, and support messages.
Device and security data. Device model, operating system, app version, language, IP address, and identifiers needed to keep the session secure and to detect fraud. The app asks before it uses a phone permission, and the prompt states the purpose.
Approximate location, only if a check shown in the app needs it, for example to reduce fraud.

We do not buy marketing lists. If a permission is not required for your application, do not grant it. You can review and change app permissions in your phone settings.

How we use it

We use personal data to:

create and protect your profile;
perform KYC and eligibility checks;
show you a loan offer, including interest, fees, and tenure;
share an application with the lending partner so they can decide whether to sanction a loan;
disburse an approved amount to your bank account and help you view repayment;
service, collect, or close a loan, and handle disputes;
detect, investigate, and prevent fraud or unlawful use;
meet tax, anti-money-laundering, and other legal duties;
respond to support and grievance requests;
improve the reliability of the app, using aggregated or de-identified data where we can.

By creating a profile and submitting an application, you consent to this use and to the shorter notices shown on those screens. You may withdraw consent where the law allows. If you do, we may be unable to offer or service a loan. Withdrawal does not affect processing that already happened on a valid consent, or processing we must continue by law.

We share personal data only as needed for the purposes above:

Lending partners who assess and, if they approve, sanction the loan.
KYC, CKYC, and identity providers used to verify the documents you submit.
Credit information companies registered in India, when a credit check or a report of repayment behaviour is permitted.
Banks, payment partners, and gold valuation or storage partners involved in disbursal, repayment, or a Gold Loan.
Service providers who host the app, send SMS or email, or provide customer support, under contracts that limit their use of the data.
Authorities and advisers when the law, a court, or a regulator requires it, or when it is needed to establish or defend a legal claim.
A buyer of the business, if ownership of the app changes, in which case this policy or a successor policy will still cover your data.

We do not sell your personal data. Some providers may store data in India or in another country. Where Indian law, including the Digital Personal Data Protection Act, 2023, requires a step before that transfer, we take that step.

Cookies and this website

The marketing website does not set advertising cookies and does not run a third-party ad network. Pages may load fonts from Google Fonts. Google may receive your IP address when your browser requests those font files. The Android app may use local storage on your phone to keep you signed in and to remember settings. You can clear app storage from Android settings, which will sign you out.

How long we keep it

We keep account and application data while your profile is active. Loan, KYC, and transaction records are kept for as long as a loan is open and afterwards for the period we need to meet tax, prevention of money laundering, regulatory, dispute, and legal-claim duties. When a record is no longer needed, we delete it or de-identify it.

Security

We use access controls and encryption in transit to protect personal data. No method of storage or transmission is perfectly secure. Please keep your phone lock enabled and do not share one-time passwords.

Your choices and rights

Subject to Indian law and to any active loan, you may ask us to:

confirm whether we process your personal data and provide a summary of it;
correct data that is inaccurate or incomplete;
erase data that we are not required to keep;
raise a grievance about how we handle your data.

Write to support@trustedloop.co from the email or mobile number on your profile. We may need to confirm that the request is yours. We aim to acknowledge grievances promptly and to resolve them within the time the applicable rules require.

Account and data deletion

You can request deletion of your Trusted Wallet account, and of the personal data tied to it, in either of these ways:

In the app, open support or the profile section and choose account deletion when that control is available.
Email support@trustedloop.co with the subject “Delete my account” from your registered mobile number or email.

If a loan is active, or if the law requires us to retain KYC or transaction records, we will close what we can and tell you what we must keep, and why. Deletion of an account does not by itself close a loan. Repayment obligations in your loan documents continue until the loan is repaid or otherwise closed.

Children

Trusted Wallet is not for anyone under 18. We do not knowingly open profiles for children. If you believe a minor has submitted data, email us and we will delete it unless a legal duty requires us to keep it.

Grievance redressal

If you have a complaint about your data or about the app, contact the grievance officer below. Please include your registered mobile number and a short description of the issue. If the complaint is about a sanctioned loan, the lending partner’s grievance channel, shown in your loan documents, can also help, and you may use both.

Changes to this policy

We will post changes on this page and update the date above. If a change materially affects how we use data for an existing purpose, we will also notify you in the app or by SMS or email where that is appropriate. The current version is the one published at this URL.

Contact and publisher details

Service name: Trusted Wallet
Website: trustedloop.co
Support email: support@trustedloop.co